Families and Outreach Coordinator

Hours: 24 or 32 per week (Monday all in and Thursday late finish 8pm hours to be agreed with the post holder.
Salary: £27,500 FTE (pro rata)
Contract: 2 years
Location: ECHO Office (SE1 7LL), Evelina London Children’s Hospital & CHD network
In an office or hospital role with occasional travel and some evening/weekend work by agreement

Closing date: 2nd June.
Interviews: June (online then in-person)

• Read the full job description
• Apply now!

At ECHO, we support children, young people (0–25) and families living with congenital heart disease (CHD) — through diagnosis, treatment, daily life, and at times, loss.

We are a small charity working across Evelina London, Royal Brompton, Harefield, and a wider hospital network.
We are looking for someone to stand alongside families when they need it most.

The role
As Families and Outreach Coordinator, you will provide emotional, practical, and social support in hospitals, clinics, community settings, and online.
You will support children, young people, parents, carers, and siblings through some of the most difficult moments in their lives — helping them feel heard, supported, and less alone.
Around 20% of your role will focus on young people aged 18–25, helping us understand their needs and develop meaningful peer support. You will also help create positive moments through hospital visits, wellbeing activities, and family events.

Are you someone who:

• Cares deeply about people and relationships
• Can support others through sadness, uncertainty, and grief
• Brings calm, compassion, and warmth
• Is practical, proactive, and willing to “get stuck in”
• Works well independently and in a small team
• Wants to make a real difference in families’ lives
• You may come from health, social care, education, youth work, or charity — or have lived experience of supporting others. What matters most is how you show up for families.

What you’ll do:

• Support families from diagnosis through to bereavement
• Provide 1:1 emotional support in hospitals, homes, and community settings
• Work across wards including PICU, Cardiac, and NICU
• Deliver play, wellbeing, and family engagement activities
• Develop peer support for young people aged 18–25
• Work with hospital teams and community partners
• Create resources, capture stories, and support impact reporting
• Use digital tools to improve how we support families
• Be a visible, hands-on presence in the charity — including simple everyday support like a listening ear or a cup of tea

Key information:

• Enhanced DBS required
• NHS honorary contract required
• Occasional evening/weekend work

• Read the full job description
• Apply now!